Machine wash cold
Non-chlorine bleach, when needed
Tumble dry low
Do not iron
We offer 14-day exchanges. You will cover the cost to send your item back to us. New shipping costs apply to the exchanges. All returns or exchanged items must be unwashed and undamaged. Please visit here to proceed with your exchange/return.
RETURN AND EXCHANGE POLICY
For returns and/or exchanges, please register your return. We will need your order number and email for registration
Cash refunds are not available.
We reserve the right to reject a return if the product is not in the condition we sent it. To be eligible for an exchange, items must be unworn, unwashed, and undamaged, with tags still attached. Items must be returned in their original packaging. We cannot accept items that are covered in animal or human hair, have been washed, smell like smoke, cologne, or have deodorant marks or stains.
Please double-check your items before submitting your return or exchange request, as the system does not allow changes once the request has been submitted.
Any packages without any identification (packing slip, order number, RMA number, customer name/email) will be rejected and the items will be restocked.
If there is a remaining balance on your order, you will be prompted to complete the return by paying the balance before the exchange is released.
If there is a balance that we owe you, it will be returned in the form of store credit.
Get in touch!
Still have a question or concern?
Contact us via chat, contact form or email us on customer@thequeengoddess.com